Terms of Service

These terms are an agreement between you and Population Health 125 Corporation ("HealthForward", "we", "us"). They apply when you use the HealthForward app and related services (the "service").

HealthForward runs a step-rewards wellness program for your employer. Your employer funds the program and its rewards.

By ticking "I agree" in the app, or by using the service, you accept these terms. If you do not agree, do not use the service.

Our Privacy Policy explains how we handle your information. It is part of these terms.

The service is only for people on a participating employer's employee list (the "roster") who are marked as eligible. There is no public sign-up.

The program is available only in the United States.

You must be at least 18 years old to use the service.

If your employer marks you as not eligible, removes you from the program, or stops taking part, your access ends. See section 9.

You sign in with a one-time code sent to the work email address on your employer's roster.

Your account is for you alone. Do not share sign-in codes or let anyone else use your account. You are responsible for what happens on your account.

You can be signed in on one phone at a time. Signing in on a new phone signs out the old one. Steps the old phone records after that do not count.

If you think someone else has used your account, contact us right away at support@populationhealth125.org.

You earn points for steps only. The app reads your step count from Apple Health (iPhone) or Health Connect (Android), after you give permission.

Only steps recorded by your phone itself, or by a device or app on our approved list, count. Steps you type in by hand never count.

Earning starts when you first connect your health data in the app. Steps walked before then do not count. While your health data is disconnected, nothing earns, and reconnecting does not add those days back.

Your employer sets how many points a step earns, how much each point is worth, and a daily cap. The cap is the most you can earn in one day. Steps over the cap still show in the app but do not earn more. A "day" means a calendar day in your employer's time zone.

The app must send your steps within 7 days after the day you walked them. Steps sent later do not count. Open the app at least once a week.

Points become available to redeem after the end of the reward period you earned them in. Your employer's period is a calendar month or a calendar quarter. Points you can redeem do not expire while you have access.

If your phone later corrects a day's steps, we work that day out again. That can lower the points for that day.

Points have no cash value. They are not wages, money, property or a bank account. You cannot sell, transfer or swap them.

If points are added by mistake, we may correct them.

You agree to earn points only for steps you really took. You must not:

• type in, edit or import steps you did not walk;
• use another app, a device, a "wiggler" or any trick to create steps;
• let anyone else carry your phone or wear your device to earn for you;
• change, copy or tamper with the app, or send made-up data to our systems;
• use another person's account, or let them use yours.

We check activity for unusual patterns. If something looks unusual, we may hold your account for review. While it is under review you can still sign in, but you cannot earn or redeem. We will look at it and release what is genuine.

If we find points were earned by cheating, we may remove them. If you obtained a reward through fraud, we may cancel or reverse it where the gift card provider allows. Otherwise we may deduct its value from your balance and future earnings. We may also suspend or end your access, and tell your employer.

You can redeem available points for digital gift cards, in the amounts your employer offers. Rewards are never paid in cash.

Gift cards are supplied by our gift card provider, Tremendous. When you redeem, we share your name and work email address with Tremendous so it can deliver your card. Tremendous and the brand that issues each card have their own terms, including any expiry dates. Those terms apply to the card.

Once you ask for a gift card, its value is set aside right away. A request cannot be cancelled by you.

Keep your gift card codes safe, as you would cash. We cannot replace a card that is lost, stolen or used by someone else after it is delivered to you.

If a reward cannot be delivered, we will try again or offer another reward of the same value.

Rewards may be treated as taxable income. You are responsible for any taxes on rewards you receive. Your employer may report reward values as required by law. For advice, consult a tax advisor.

Your employer funds the program and decides its rules. Your employer may change how many points a step earns, what points are worth, the daily cap, the rewards offered and other rules. Your employer may also pause or end the program.

A change to points or caps applies from the next day. It does not change points already earned.

If the program is ending, we will tell you in the app or by email before it ends, where we can, and explain what happens to your points.

Your access ends if you leave your employer, your employer marks you as not eligible, your employer stops taking part, or the program ends.

When your access ends, you stop earning at that moment. Steps walked earlier that day still count.

Unredeemed points are not paid out when your access ends. They stay on record but you cannot redeem them, unless your access is restored. Gift card requests you made before your access ended are still delivered. To avoid losing value, redeem available points before you leave.

You can delete your account at any time, even if you cannot sign in, by writing to us at support@populationhealth125.org. In the latest version of the app, you can also delete your account yourself, under Profile. Deleting your account ends your access and gives up any unredeemed points. We keep records of rewards issued for as long as the law requires.

We or your employer may also suspend or end your access if you break these terms.

HealthForward is a wellness rewards program. It is not medical advice, diagnosis or treatment.

Talk to a doctor before starting more exercise, especially if you have a health condition. Taking part is voluntary.

Walk safely. Watch where you are going, follow traffic rules, and do not use the app while driving. Stop if you feel pain, dizziness or discomfort.

The service is provided "as is" and "as available". To the extent the law allows, we make no promises that it will always work, be error-free, or count every step. Step counts depend on your phone, your devices and Apple Health or Health Connect, which we do not control.

Other companies, such as Apple, Google, Tremendous and gift card brands, provide parts of the experience. They have their own terms, and we are not responsible for them.

To the extent the law allows, HealthForward is not liable for any indirect, incidental, special, consequential or punitive damages. This includes lost points, lost rewards or lost data.

To the extent the law allows, our total liability to you for any claim about the service is limited to the greater of the value of rewards you redeemed in the 12 months before the claim, or $100.

Nothing in these terms limits liability that the law does not allow us to limit.

If you have a problem, contact us first at support@populationhealth125.org. We will try to resolve it informally within 30 days.

These terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules.

Any dispute that is not resolved informally will be decided by the state or federal courts in New York County, New York. You and we agree to those courts. You may still bring a claim in small claims court if it qualifies.

We may update these terms. We will change the "Last updated" date. If a change is significant, we will tell you in the app or by email, and may ask you to agree again before you keep earning.

If you keep using the service after a change takes effect, you accept the updated terms.

The service, including its software, design and logos, belongs to HealthForward or its licensors. You may use the app only for taking part in your employer's program.

If any part of these terms cannot be enforced, the rest still applies. If we do not enforce a term, we can still enforce it later. You may not transfer these terms to anyone else.

These terms, the Privacy Policy and your employer's program rules are the whole agreement between you and HealthForward about the service.

Population Health 125 Corporation
2061 Pearson St, Brooklyn, NY 11234
Email: support@populationhealth125.org